Current Version : 7.30 - Rel. 12/22/11 Service Pack : N/A

Software Support and Technical Assistance

The information below outlines the support levels currently offered for current and historical releases of Lucity software. If you have any questions, please contact us.

 
Support Policy (as defined below)
 
Release
Release Date
Active
Maintenance
Limited
Retired
 Notes
7.30
12/22/11
4/1/13
7.20
6/20/11
9/20/12
      
7.10
12/15/10
3/1/12
7.00
9/9/09
     
6.75
11/17/2008

6.74
10/18/2007
6.73
10/19/2006
6.72
6/1/2006
6.71
May 2005
6.70
June 2004
GBA GIS Master for ArcView 3.x is retired
6.62
November 2003
GBA GIS Master for ArcView 3.x is retired
6.61
March 2003
GBA GIS Master for ArcView 3.x is retired
6.60
August 2002
*Maintenance and Limited dates above indicate the day the product will be moved to the new support level.

 

Support Policy Description
Active Support

This is the most complete level of support.

This level provides:
Service Packs
Patches for most issues
Full phone and internet support

This level may also include:
Limited enhancements in service packs

Maintenance Support

This is the second phase, following Active Support.

This level provides:
Patches for critical issues involving data loss
Patches for issues affecting normal work flow that have no normal work-around
Full phone and internet support

Please note:
No enhancements or minor bugs are patched

Limited Support

This is the third support phase, following Maintenance Support.

This level provides:
Full phone and internet support, however, due to the age of the release, issues may not be resolvable

Please note:
No patches are provided for these releases

Retired

This is the final product phase.
No patches are provided for these releases
Phone and internet support are not provided for these releases

Please note:
Clients subscribed to our Annual Support & Maintenance program may still receive free upgrades to the current software version.


 
   

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